Legal documents

Payment Facilitation & Fee Policy

TwikPMS operates as a specialized technical facilitator. By utilizing our platform, the Property authorizes TwikPMS to manage and streamline the collection of funds from Guests on the Property's behalf.

1. The "On Behalf Of" Relationship

The legal contract for services exists solely between the Guest and the Property. TwikPMS provides the secure financial infrastructure to bridge this relationship.

  • Technical Agency - TwikPMS acts as the Property's technical agent for the limited purpose of receiving, holding, and settling payments.
  • Legal Seller - The Property remains the Merchant of Record, responsible for the fulfillment of the stay and all associated tax (VAT) invoicing.
  • Financial Flow - TwikPMS receives the gross payment from the Guest and, after applying the necessary operational and processing components defined below, remits the net funds to the Property.

2. The Transparent Pricing Framework (Interchange++)

TwikPMS is not directly integrated with card-issuing banks or card networks. Instead, TwikPMS relies on third-party payment processors such as Stripe and/or Adyen to facilitate all payment transactions.

TwikPMS utilizes an industry-standard Interchange++ model. This ensures that the Property benefits from the direct costs of the card networks while contributing to the maintenance of the TwikPMS ecosystem. The final rate for every transaction is the sum of:

  • Interchange Component - The direct cost paid to the card-issuing bank (determined by Visa/Mastercard).
  • Scheme Component - The network fee for utilizing global payment rails.
  • Platform Service Fee - A fee applied to cover additional costs associated with payment processing, including but not limited to payment provider charges, tokenization fees, and operational costs for the provision of the integrated payment technology and payout infrastructure.

3. Integrated Operational Fees

Card Security & Lifecycle Fee

To ensure the Property remains within the lowest tier of PCI-DSS scope, TwikPMS manages the "Card Lifecycle." This fee is applied whenever a card is entered, validated, and vaulted. It covers the ongoing costs of secure tokenization, periodic security audits, and the maintenance of our encrypted data environments.

Transaction Request Fee

Certain platform features, such as payment request links and similar payment initiation tools, are currently provided at no additional charge. TwikPMS reserves the right to introduce fees for these services at any time. Should any such fees be introduced, they will be communicated in advance and applied accordingly.

4. Adjustments and Net Settlements

TwikPMS reserves the right to adjust the Platform Service Fee to reflect changes in the global financial environment, risk profiles, or infrastructure requirements.

All fees are automatically deducted from the gross funds collected from the Guest. The Property receives a Net Settlement, ensuring that your bank account receives reconciled funds that have already been cleared of all processing and service obligations.

Contact Information

If you have any questions about our payment facilitation or fee policy, please contact us:

This page was last updated: 21 December 2024