Every guest message, next to the booking it's about.
Conversations from Whatsapp, Mailboxes, Booking.com, Expedia and Airbnb all arrive in one place. Next to the reservations they are about.
Leave the mail client and the extranet tabs behind.
Inbox replaces the separate mail client and the message tabs in each extranet. The whole team works from the same list, and every reply goes out from the property's own address or channel.
Mail, WhatsApp and booking channels in one list.
A reply goes back the way the message came: from the mailbox's address, over WhatsApp, or through the booking channel.
Connect any mailbox with IMAP and SMTP, Gmail included, or sign in with a Microsoft account.
Connect the property's WhatsApp number, so guests can message the desk the way they message everyone else.
Booking channels
Guest messages from Booking.com, Expedia and Airbnb, each linked to the reservation the channel names.
Answer with the reservation already open.
A conversation automatically looks up the relevant reservation and guest information, making answering messages faster and more accurate.
- Nights
- 2
- Room
- 204 · Double
- Status
- Confirmed
- Balance
- € 32,74
Open a conversation and the reply is already drafted.
Intelligent replies are drafted automatically based on the conversation context. Facts are automatically included from the reservation and guest information.
Hi Anna, early check-in from 12:00 is possible for € 25. Shall I add it to your booking?
Answer a question once, and every draft knows it.
Guidelines hold what guests keep asking about, such as parking, pets and luggage storage. When three guests ask about something no guideline covers, or the team answers differently from one, Inbox proposes a guideline from the answers your team already gave. Fill in what's missing and accept it.
We charge € 15 per dog per night.
Add Inbox to your TwikPMS plan.
Available as an add-on for any plan. Connect a mailbox or WhatsApp number to start.